What is GREAT Customer Service?

WHAT IS GREAT CUSTOMER SERVICE?

I recently read an article in Forbes Magazine, "What Customers Want And Expect". I found the article in line with how Merchant Processing Solutions Inc runs it customer service initiatives. They are as follows:

• Customer do not repeat problems with your product/service/personnel. 
• They was personalize/on time service.
• They want a live person to speak to.
• They are looking for consistency in responses/personnel/solutions
• No push-back or "passing the buck"!
• They pay YOU to take care of these issues. They need to attend to their business! 

I reflected on the above statements and asked our TEAM how we stand-up against these issues. Here's what we found out:

• We take on a customer issue quickly and resolve it. Once we know what happened, we communicate with the merchant to get things corrected so they do not happen again.
• We are a local South Florida company since 2006. We answer our own calls and respond as best as possible. That being said, we do have times when out merchant's calls goes to VM because we are busy. We also try to have a balanced family life. So, we implement live after hours phone numbers where out merchants can call to get help. Otherwise, we consult, educate, install and train our merchants on all aspects of their product and service.
• As mentioned, when possible, we answer all phone calls or our merchants know they can text us as well.
• Since we are the actual processor, we know who to call to get the right answers. Once we know what happened we confer amongst ourselves to determine how to explain the issue properly, in terms our merchant can understand. This becomes out consistent message to all merchants.
• We tell out merchants that WE are the face of our company, platform, service product and equipment. When there is a problem, we address it as soon as possible! 
• We have the philosophy that it our merchants are successful...we are successful. In order to do that, we need to keep them doing what they do best and let us do what we do best...attending customer service issues! 

Since 2006, Merchant Processing Solutions Inc has maintained 93% of their merchants. We believe that this is one of the main reason we are a top merchant services provider in South Florida. 

I highly recommend Merchant Processing Solutions for you merchant services solutions. In an industry where there is so much competition, I get multiple calls a day from our companies promising me everything! But it's very important for me to email, text or pick up the phone and talk directly with my rep to get any issue handle immediately! It is also a very confusing product but necessary for small businesses. 

Clara Moreno-Lasi
Owner
C&G Catering
Fort Lauderdale, Florida

I felt very comfortable with MPS the moment they sat down with me. They wanted to understand my business and find out my needs. I did not want to change my POS System. They did their research and found out how we could change our processing to them and cut costs without impacting my POS or my business! 

I have been with MPS for more than 3 years. If I have any customer service issues, they respond to my questions and concerns on a timely basis.  I will continue to use Merchant Processing Solutions for my merchant processing needs. Thank You Ladies!!

If you would like GREAT Customer Service in merchant services, call Merchant Processing Solutions Inc. 

CALL TODAY - 954-938-2420

MPS has an ARSENAL of products to meet YOUR NEEDS!

A Robust Merchant Gateway! 

Castles Vega 3000

Merchant Processing Solutions has an ARSENAL of products to meet the needs of its merchants! Recently, we were tasked to bring together into a single account; online sales, invoicing, call center, mobile and retail payment acceptance! Most merchant processing companies would have sold the merchant at least 2 if not 3 separate accounts with monthly fees on each one! But we are different, we researched and found that USAePAY could handle it all, now that they have introduced the new Castles Vega 3000 to accept retail directly through the gateway, record all customer data and print receipts!

ShopKeep Point of Sale System

Constantly, Merchant Processing Solutions looks to implement the right solution for our merchants. We have a merchant with a catering business & cafe her bank put her into a point of sale with nothing included. We helped her use the product to manage her customer database, sales, finances, inventory, employee hours, discounts, and her catering business. How could we do all of that? Simple...she has the point of sale at her cafe and uses a card reader with an EMV chip to capture her retail business. She uses a mobile card reader to get payment for deliveries and she sends invoices to her catering customers to be paid partially upon order and fully prior to delivery! She no longer chases checks and concentrates on growing her business!

Do you have a merchant services need? Are you looking for people who care about YOUR needs MORE than their inventory? Please call the caring people at Merchant Processing Solutions to show you not only the best merchant processing solution for your business but how to save money as well!

Call us today! 954-938-2420

Are you ready for the Holidays?

Busy Shoppers can find gifts quickly! 

In 2018, online stores were big winners with holiday shoppers who increased their online spending by more than 11.5 percent for a total of $146.8 billion, according to the National Retail Federation. While overall in-person holiday retail sales were just under 3%  over 2017 to total of $707.5 billion. So what does this have to do with YOU?? 

Adults 35+ use their Smartphone more than PCs/Laptops/Tablets! 

Website usage is down considerably, no one wants to come home and "power-up" the computer to review emails, pay bills or shop online! They rely on Mobile Apps to provide easy access to the people, places, information and products that want including food & consumer goods! If you don't have a Mobile App, you will lose out on these "click & purchase" shoppers! 


If you add Mobile App to your sales connections, you can capture valuable customer data for future marketing purposes; offer Gift Cards, a Loyalty Program and run promotional campaigns to bring those holiday shoppers back for Valentine's Day, Easter, Summertime and MORE! 

Merchant Processing Solutions Inc offers a terrific mobile app for pennies on the dollar. Call us today and we can help you get set up to WIN BIG DURING THIS HOLIDAY SEASON! 

Merchant Processing Solutions Inc.

954-938-2420

We have an APP for that!

Did you know that Mobile Ordering is between 8-10% of total company sales?

Restaurant App

Did you know that Mobile App ordering makes up 60% of all Digital Food Orders which also includes Facebook and Website ordering?

Did you know that 60% of people that order food, prefer to pick-up their own order?

Did you know that people are getting products & food deliveries 2-3 times per month?

Did you know that 45% of all Mobile App users says they will use the merchant again if they had a pleasant experience?

Savvy consumers are looking for certain what kinds of experiences when dealing with a merchant!

Church App

• Effortless - they must be able to find your location and see your products services/menu/daily specials etc on their phones
• Opportunity - they want to be able to order products/menu items, apply promotions to order and pay for their purchase.
• Be Hear - they want to give feedback, review, and comment a product/service
• Share - they want to share their experiences with your business on social media



Mobile App Dashboard

• Be Loyal - they want to be rewarded for their loyalty with your company. Whether it is special discounts, points system or loyalty coupons, your customers what to know they are special. YOU MATTER! 

Merchant Processing Solutions wants to extend an offer of a free consultation to any of our readers, clients and merchants, to call us and ask how they can get a Mobile App for their business. We offer Mobile Apps for retail/church & non-profits/Sports Teams/Restaurants! With your OWN Mobile App, you can take control of your customer's experience, create loyal customers and SAVE MONEY! 

Call today to learn how you can have a Mobile App to Connect and Engage 

with your customers for pennies on the dollar! 

Merchant Processing Solutions  

954-938-2420

Introducing our POS Tech, Camilo Guzman!

        Camilo Guzman

        POS Technician

        MPS

There are very few companies like Merchant Processing Solutions that cares enough to hire a Point Of Sale Technician to help their clients at the LOCAL LEVEL with any POS needs. Why have a dedicated technician, why not?

With a dedicated POS Technician, we can handle the day to day issues like billing, batches, statements for our merchants while also growing the business. There is NO WAY merchants or us know how to implement inventory, menus, install hardware, software & updates on each of the many POS Systems we have available to our clients. That was until we found Camilo! Camilo is an Engineer by profession that has dedicated to the POS Industry for the past 5 years. He knows more about the CLOVER POS both hardware & software than anyone we have ever met!

When you hire Merchant Processing Solutions as your merchant processor, you get a complete staff of qualified vendors that can help make the transition from one product to another SEAMLESS!

Recently, we sold a Clover POS System to Sip & Sparkle, a unique party lounge in Davie, Florida. They were thrilled when we told them to just give us the inventory and menu list and Camilo would input everything into the POS Device and also do the complete installation and training! They love the ease of use and if they ever have any questions, they can just text, email or call Camilo for answers! He can even get added as a user to gain access remotely to make any necessary adjustments the merchant needs.

Again, Merchant Processing Solutions is not your ordinary processor. We are your partner and we are invested in your success!

Merchant Processing Solutions 

Creating Relationships Not Just Transactions! 

Call us today! 954-938-2420

VENMO Issues

 
VENMO, is a digital money-transfer service owner launched in 2009 and operated by PayPal Holdings Inc. For years, VENMO customers have been able to make payments to individuals, free of charge. Consumers just link a bank account, debit, or credit card to their app and pay people directly. Now, VENMO is offering merchants a chance to capture the millennial market (digital payment society) by getting set up as a "partner business"! 

Mobile to Mobile Payments

How do you take advantage of VENMO as a payment source for your business? First of all, VENMO is NOT a in-person payment portal, it is strictly for online purchases via a MOBILE APP.  You would need a mobile app and add VENMO to your list of supported and accepted payments. Mobile savvy users LOVE being able to make purchases using VENMO. 




So what are the fees? While there is NO FEE for the customer to make payments via their bank account from peer to peer, there is a 3% fee if  a users pays someone using a credit or debit card. The consumer actually gets charged the cost of the payment plus the 3% on their credit card. This is NOT what happens when accepting VENMO payments as a merchant. The Merchant pays the fees! If a merchant is a partner partner business, consumers can use any type of accepted payment and VENMO charges the business 2.9% of the transaction plus $0.30. The only good news is that there are no monthly subscription fees, annual charges, nor minimums you must meet.

What's the downside? 

• You have to have a mobile app or online store
• All transactions are public knowledge
• There is no in-person payment acceptance connection
• You must have an IOSv4, Androidv2 or Javascriptv3 to be able to use VENMO App
• VENMO does not have a published list of accepted industries for merchant accounts. A merchant has to apply and wait to see if they are accepted.
• VENMO, like Square, can pull, hold or even freeze your account if they feel that there is any suspicious behavior. 
• VENMO has been linked to consumer fraud issues. The VENMO APP frequently asks its users to re-enter their bank account or credit card info into the app. Recent reports should users have been "hacked" and lost thousands of dollars for their bank account or on their credit/debit cards.
• Consumers who pay a vendors for products or services at least $600 in a year using VENMO, are required to send that vendor a 1099 form unless it was for personal purposes only. 

Bottom line, there will always be a number of ways for merchants to get paid and it may look to be lower fees. However, VENMO is not a free service to merchants! It's actually MORE EXPENSIVE than many typical merchant accounts. The most important thing to remember when setting up a merchant account is being set up correctly with Interchange Plus Pricing to give you the best pricing, minimal monthly fees and transparent processing! 

If you are interested in knowing more, call Merchant Processing Solutions TODAY! 954-938-2420

Looking at Payment Acceptance via a Merchant!

         I KNOW I AM PAYING TOO MUCH FOR MY CREDIT CARD ACCEPTANCE!

Discount rates are made up of three components: 

• Interchange fees - Established by VISA/MasterCard/Discover & AMEX
• Assessment Fees - Established by VISA/MasterCard and given directly to them without that portion of the revenue being shared by the bank or processor. 
• Visa charges: .13% for Credit Card Transactions & .11% for Debit Card Transactions
• MasterCard charges: .125% for both Credit & Debit Card Transactions
• Merchant Service Fees is comprised of a "markup" on the Interchange Rate (MPS charges Basis Points over the Interchange Rate), a transaction fee & a monthly service fee.
• There are also additional fees like PCI Compliance, IRS Regulatory Fees etc. Many of these are mandated by law. 

Many merchants believe they are paying more today for credit cards than they were a few years ago. That is partially true! Here's why:

1. With Globalization, Visa/MasterCard/Discover/American Express are now dealing with a global community. There are now additional fees when money crosses borders.
2. Banks are taking a BIG CHUNK of the Discount Rate as a "kick-back" from the BRANDS for using a certain BRAND on their Debit and Credit Cards Issued to their customers.
3. PCI Compliance, IRS Reporting and other such programs have made it necessary for processors to pass those fees on to the Merchant. Both have also implemented penalties if not adhered to! 
4. Credit Card Rewards Programs is one of the most used programs for consumers. Buy a TV and get money back, get points towards a hotel, cruise, airline mileage and almost anything on the market. Who doesn't want to get something back when they spend money? Unfortunately, those dollars, miles, points etc are ALL paid by increase discount rates for the Merchant! 

     Here are some of the whys you are not overpaying for payment acceptance! 

1. Most companies are no longer charging for start-up, Application or installation fees.
2. Credit card machines are cheaper or given FREE by many companies. No one is Leasing Equipment unless they are looking for ongoing insurance and replacement.
3. In the early 1990s, Interchange rates were averaging 1.75% for debit card purchases and 3.5% for card not present transaction. Today if you go the most economic route, with Interchange Plus Pricing, you will pay .05% - 1.38% for debit card purchases and an average of  2.10% - 2.40%.

Common 2019 Interchange Rate Examples

	Swiped/Dipped	Keyed/eCommerce
Basic Credit	1.51% + $0.10	1.80% + $0.10
Signature/Traditional Rewards Credit	1.65% + $0.10	1.95% + $0.10
Preferred Rewards Credit	2.10% + $0.10	2.10% + $0.10 / 2.40% + $0.10
Small Bank (Exempt) Debit	0.80% + $0.15	1.65% + $0.15
Big Bank (Regulated) Debit	0.05% + $0.22	0.05% + $0.22

mERCHANTs MUST UNDERSTAND: 

• The merchant discount rate is the rate charged to a merchant for payment processing services on debit and credit card transactions.
• The merchant must set up this service and agree to the rate prior to accepting debit and credit cards as payment.
• The merchant discount rate is a fee that merchants must consider when managing the overall cost of their business.
• Customers purchase today and make payments to their credit cards 30-45 days from the date of the purchase. Merchant Processors give the merchant their money USUALLY, the next day! 
• Today's merchant will accept both in person and card not present transactions adding to the complexity and cost of payment acceptance. Therefore, it is important to work with someone like Merchant Processing Solutions that can help you manage both types of sales via multiple connecting devices! 

For more information on how you can save money, call Merchant Processing Solutions Inc. TODAY! 954-938-2420