Merchant Processing Solutions Inc. is a forward-facing company. We all sell and service our customer's with their merchant accounts. Each one of us are the "face" of Merchant Processing Solutions Inc. We are the sales consultants that work hard to make you like and trust us, ultimately giving us your business!
However, there are VERY few company like Merchant Processing Solutions Inc. that allow their sales reps to continue doing customer care duties on their merchant's accounts. Most companies employee an entirely separate department of people to take calls and help their merchants with their account issues. At the end of the day, the sales rep that SOLD a merchant account, may NEVER be heard or found again! That rep has moved on.....any promises made by the REP will now have to be fulfilled by an 800# and someone that you DO NOT KNOW!
Here are some Customer Services Qualities that make Merchant Processing Solutions Inc. your ONLY choice for a long-term merchant processing relationship.
- Available - You deal with your local merchant consultant or our local partners.
- Ethical - Our promises are in writing in your application.
- Honesty - We do not sell useless products and services to our merchants.
- Listening - We analyze our merchants and offer the best in class products and services along with great rates, no contract and more.
- Patience - Understanding and recognizing merchant problems and issues, is our strength. With more than 40 years of collective experience, we personally help our merchants resolve any potential issues.
- Attentiveness - We pride ourselves on answering the our phones or getting back to our clients within a few hours. We know business is important...and you are OUR business!
- Clear Communication - We are honest, open and clear from the beginning of our relationship with a merchant. We listen, propose, implement and train on all of our products and services. Always setting expectations along the way.
- Deep knowledge of all products and services - I know salespeople who ONLY sell a couple of products and services. They do so because they only know those products and services, or their company is pushing those products and services to their merchants or the salesperson makes more MONEY by selling those products and services. Merchant Processing Solutions Inc. knows the merchant services industry and most of the products and services that we sell and support. We spend a lot of time understanding our merchants needs and budget. We offer a solution that meets those wants and needs. If, for some reason, we do not have experience on a required product or service that the merchant needs, we investigate, get training and of course , go to the source to fully understand the product or service. You see, without knowing a product inside out, you won't know how to help your merchant find a solution!
- Don't Assume, Listen & Learn - The longer salespeople are in their same business, the more they think they've heard it all! So, as the merchant starts to explain their wants and needs, the REP has already placed a bookmark on a certain product or service, they believe is the solution. Or they just sell the same "old-fashioned" industry product or service to get a new SALE! Merchant Processing Solutions Inc. listens, understands and learns about our clients. We do not assume anything! We offer alternatives with features and benefits, allowing the merchant to make the final decision.
- Positive Relationships Building - Merchant Processing Solutions Inc. is a local company. We have the ability to meet our merchants in-person to develop rapport with them before, during and after the sale. We pride ourselves on reading the merchant's sentiment, helping comfort any difficult situations, looking quickly and efficiently for a win-win solutions.
- Be the Calm during the Storm - Great companies know that it's ALL ABOUT THE ATTITUDE! Merchant Processing Solutions Inc. knows that its "IF" something goes wrong but "WHEN" it goes wrong....how do we handle it?? Check out our testimonials to know how well we do!
If your merchant services company does not measure up to Merchant Processing Solutions Inc., you need to call us TODAY!! 954-616-8048
Creating Relationships Not JUST Transactions!!
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