BEST in Customer Service.....or not so much?

BEST in Customer Service.....or not so much?

There are certain attributes that all GREAT customer service professionals MUST have to be to keep their clients/customers satisfied.

Merchant Processing Solutions Inc. is a forward-facing company. We all sell and service our customer's with their merchant accounts. Each one of us are the "face" of Merchant Processing Solutions Inc. We are the sales consultants that work hard to make you like and trust us, ultimately giving us your business! 

However, there are VERY few company like Merchant Processing Solutions Inc. that allow their sales reps to continue doing customer care duties on their merchant's accounts. Most companies employee an entirely separate department of people to take calls and help their merchants with their account issues. At the end of the day, the sales rep that SOLD a merchant account, may NEVER be heard or found again! That rep has moved on.....any promises made by the REP will now have to be fulfilled by an 800# and someone that you DO NOT KNOW!

Here are some Customer Services Qualities that make Merchant Processing Solutions Inc. your ONLY choice for a long-term merchant processing relationship. 

• Available - You deal with your local merchant consultant or our local partners.
• Ethical - Our promises are in writing in your application. 
• Honesty - We do not sell useless products and services to our merchants. 
• Listening - We analyze our merchants and offer the best in class products and services along with great rates, no contract and more.
• Patience - Understanding and recognizing merchant problems and issues, is our strength. With more than 40 years of collective experience, we personally help our merchants resolve any potential issues.
• Attentiveness - We pride ourselves on answering the our phones or getting back to our clients within a few hours. We know business is important...and you are OUR business!
• Clear Communication - We are honest, open and clear from the beginning of our relationship with a merchant. We listen, propose, implement and train on all of our products and services. Always setting expectations along the way.

                                                        

• Deep knowledge of all products and services - I know salespeople who ONLY sell a couple of products and services. They do so because they only know those products and services, or their company is pushing those products and services to their merchants or the salesperson makes more MONEY by selling those products and services. Merchant Processing Solutions Inc. knows the merchant services industry and most of the products and services that we sell and support. We spend a lot of time understanding our merchants needs and budget. We offer a solution that meets those wants and needs. If, for some reason, we do not have experience on a required product or service that the merchant needs, we investigate, get training and of course , go to the source to fully understand the product or service. You see, without knowing a product inside out, you won't know how to help your merchant find a solution!
• Don't Assume, Listen & Learn - The longer salespeople are in their same business, the more they think they've heard it all! So, as the merchant starts to explain their wants and needs, the  REP has already placed a bookmark on a certain product or service, they believe is the solution. Or they just sell the same "old-fashioned" industry product or service to get a new SALE! Merchant Processing Solutions Inc. listens, understands and learns about our clients. We do not assume anything! We offer alternatives with features and benefits, allowing the merchant to make the final decision.
• Positive Relationships Building - Merchant Processing Solutions Inc. is a local company. We have the ability to meet our merchants in-person to develop rapport with them before, during and after the sale. We pride ourselves on reading the merchant's sentiment, helping comfort any difficult situations, looking quickly and efficiently for a win-win solutions.  
• Be the Calm during the Storm - Great companies know that it's ALL ABOUT THE ATTITUDE! Merchant Processing Solutions Inc. knows that its "IF" something goes wrong but "WHEN" it goes wrong....how do we handle it?? Check out our testimonials to know how well we do!

If your merchant services company does not measure up to Merchant Processing Solutions Inc., you need to call us TODAY!! 954-616-8048

Creating Relationships Not JUST Transactions!! 

Traditional Merchant Processing vs New Industry Merchant Processing Methods

The payment industry is rapidly changing and transitioning from a cash-based world to a cashless one. Less than 10 years ago, President Obama predicted that Americans would move away from credit cards and towards debit cards and cash! We believe that this is far from what transpired! Most Americans today appear to have very little cash on-hand and use a credit card with a limit to protect themselves from Identity Theft and Fraud. Savvy consumers know that they have to play their part in protecting their income and bank accounts. Merchants are see more credit card payments today than in the past while in some cases they are paying higher rates than need be.

As we see this payment acceptance industry shift to an increasingly digital world, where cash is protected and credit cards are used, consumers are looking at easier ways to make purchases and payments. Let's look at the traditional processing methods of the merchant payment processing industry and what the industry is moving towards in the near-future.

Traditional Terminal 

Traditional Processing Methods:

• 48 Hour Funding Equipment Leasing
• Contracts
• Pin-Based Debit
• Bundled Rates - Qualified, Mid-Qualified & Non-Qualified
• Per Item & Authorization Fees & Batch Fess
• Multiple Accounts to service multiple products with multiple fees like: Terminal, Website, Mobile, etc
• Counter-top credit card machines with paper receipts (Landline)
• No data capture for marketing or inventory

New Industry Processing: 

• Point of Sale (POS) credit card processing with paper receipts or email
• Integrated processing using retail, eCommerce & Mobile with FULL data capture for marketing and inventory with email receipts and email INVOICING.
• EMV compatible terminals connected using WiFi, Internet, Wireless (Cellular Data) or Landline.
• Mobile Credit Card Processing - Taking your business to the customer with Mobile Apps,
  
  Smartphone or Tablet Payment Acceptance. These methods can accommodate customer info and inventory, on the go! Text or email receipts make is very convenient for customers too!
• ECommerce is now considered a "way of life". If you do not have an Internet presence via your own website, you DO NOT EXIST! A website works for you 24/7 and allows your clients to shop at their leisure and purchase whenever they want, increasing business revenue. 
• Company Mobile Apps - Most companies today use the Internet as their business card to the

  

  Ever-going Mobile Apps

  world and then introduce their customers to their Mobile App. Made easy to navigate and shop without having to log onto a computer. 
• Rates are going either:
• Interchange Plus Pricing (wholesale rates offered to the Processor by Visa/MasterCard/Discover/American Express) with a low flat fee for their part of the processing. 
• Or Flat Rate, which is higher but includes all monthly fees, Brand Assessment fees, and processor fees. 
• ACH - Check Payment Acceptance via credit card processing
• ApplePay, SamsumgPay and more - Use Near Field Communication (NFC) to find and capture your credit card info after you have authorized the sale. Then this information is sent out via a "tokenization processing" whereby none of your data info is transmitted only a provisional passcode that is used ONLY for that one sale. 
• Merchant Processing Reps that are thriving with these new industry standards like the TEAM at, Merchant Processing Solutions Inc., are consulting with their merchants/customers to find the best products and services to fit their business needs. They consult on all industry verticals. Here are some same verticals:
• Restaurants - traditional or mobile

  

  POS Equipment & Software

• Automotive - traditional or mobile
• Retail - traditional or mobile
• Medical & Healthcare
• eCommerce - Website or Mobile Apps
• Non-Traditional businesses
• Distribution Centers & Suppliers
• Global Businesses
• Businesses that require the use a Point of Sale equipment & specific software
• Non-Profits 
• Home Professionals - HVAC, Plumbing, Electrical, Painting, Roofing, Handyman, Pest Control, Fire Mitigation, Cleaning Professional and many more.

Only a company like Merchant Processing Solutions Inc. that puts its clients AHEAD of profits will work ethically with your company to determine whether a POS System or other product actually fits the YOUR business needs and budget. Don't just go out and buy a payment acceptance system or sign up with a merchant processing company until you have had a consultation with Merchant Processing Solutions Inc. 

Creating Relationships not just transactions! Call Today @ 954-616-8048

Mobile Apps Taking Over

Industry experts are seeing quite a shift in mobile merchant processing. For years now, merchants have been able to charge a customer's credit card via a "mobile card reader" connected to a merchant's mobile account. Receipts were sent via TEXT or EMAIL. Merchant could also sell products via a Website through a "secure gateway" for their purchases. Many merchants believe that refitting their website to work on a smart phone made it an APP! Then we go to The Apple Store or The Goggle Play Store,  and their is no app. Early “Mobile Website basically mimic the functionality of a website and still rely on the main website for
full functionality! They are NOT MOBILE APPS, VERY cumbersome on phones, NOT at all consumer friendly and therefore does NOT drive business! Research from Mobile App companies indicates that Mobile Phone Users spend 52% of their Mobile Time on APPS and purchase more using a mobile app!     So...WHY NOT YOURS!

A Mobile App is not ONLY for collecting payment and selling products and services. A Mobile App connects and engages your customers. The data collection piece of the app keeps valuable info on your target market. That info allows you to run marketing campaigns, promos and loyalty programs...all on the same app! If you are a service provider, an App will allow your customers to set appointments, send you text or email messages, refer you additional customers, and learn more about your products and services. The world of Mobile Apps is growing faster globally more than any other payment acceptance product.

Merchant Processing Solutions Inc. works with a mobile app company to help you drive business to your company from the millions of Smart Phone users that no longer rely on a PC to make their purchases. Did you know that 48% of US Companies have blocked Open Internet Access on company computers. Employees now rely on Mobile Apps for payments, purchasing, setting appointments, entertainment and more! Less than 40% of Internet users go home at night and log on to their computers to do even their banking! Isn't it time you look into the fastest growing payment acceptance solution in the world?

Call Merchant Processing Solutions Inc today for a free consultation. Talk to us for the right Mobile App for your company! 954-938-2420