Real Customer Service with Real People!

Merchant Processing Solutions Inc. prides itself on our award winning customer service. We are the go-to person for our merchants!

Last week, we got a call from one of our long-time customers. He had a concern about a sale he was about to make. First of all, he takes ALL of his transactions/sales, over the phone. So, he gets the information and then enters that information into a "secure, encrypted gateway. He knew exactly how to do this as he had done hundreds before but this current sale, made him nervous.

You see, he had gotten a call from a buyer wanting to purchase two $4000 machines from this merchant. The purchaser seemed legitimate. He had a website with an address and was willing to sign a document giving the merchant permission to run the $8000 on his credit card with his permission. The merchant sent the invoice to the buyer along with the authorization documents. As he was preparing the sale documents on his side, he notice a "shipping and legal address discrepancy. All of a sudden the merchant got that "funny feeling" in his stomach and realized the monetary consequences that would impact his business if this sale turned out to be FRAUDULENT!

The merchant pick up the phone and called our office. As always, someone picked up the phone and heard the entire story. She then began to ask the following:

• Have you asked for the front and back of the credit card?
• Have you asked for the front and back of the driver's license of the person signing your authorization letter?
• Have you gone online to compare the legal and shipping addresses if shown on the website?
• Where were these machines being shipped?
• Can you afford to lose that money if this transaction turns out to be FRAUD?

I then asked the merchant to call our 800# and get an "Authorization Check" on that credit card. The check can cost between $.50 and $1.50 but the merchant processing company has the up-to-date information from the banks on any lost, stolen or fraudulent cards in circulation. Our merchant thanked us for the advise and made the decision to call the buyer and request copies of the credit card and the card holder's driver's license. The merchant waited................and waited............................and waited. He finally realized that the buyer was a criminal looking to steal thousands of dollars from his business.

We called him the following day and he reported that once he made that request for more documentation, he could no longer get a response to his emails or phone call from that buyer. He told us how appreciative his was that we took his call, gave him advise on how to proceed with his issue and that ultimately, we helped him through, what could have been, a devastating loss for his company.

My question to you is: Can you get your rep on the phone and discuss your concerns with them? If not, call Merchant Processing Solutions Inc. 

TODAY @ 954-938-2420! 

Creating relationships NOT just transactions!!