Chargebacks Can Ruin Your Business!
There are several ways to AVOID getting CHARGEBACKS:
- In-Person:
- Make sure that the person using the card is the owner of the card! Never worry that they will be upset for ID Verification as you can explain that your credit card processor makes it important to protect our clients/customers from FRAUDULENT TRANSACTIONS!
- Make sure you fill-in ALL the Fields requested on the terminal or POS System. By skipping any field and forcing the transaction, you will be unable to Dispute the Chargeback!
- If the card is DECLINED - do not keep trying to reaccept - its DECLINED! Each time you rerun that card you could be charged a transaction or Authorization Fee!
- ALWAYS use the EMV CHIP SLOT IN YOUR TERMINAL! The EMV CHIP are not embedded in every credit card issued. These chips generated a new credit card transaction number for every single transaction. They make counterfeiting a credit card almost impossible which protects our merchants against Fraud and Chargebacks! NEVER swipe a card as by swiping you will not be able to FIGHT A CHARGEBACK DISPUTE!
- Make sure your merchant processor puts your Return Policy at the bottom of the Merchant's Printed Receipt!
- EDUCATE YOUR EMPLOYEES to spot potential Fraud and make sure they ask for ID from anyone that purchases something you want to get paid for!!!! Remember, by not following these guidelines, you may not get paid for the merchandise "purchased" fraudulently by a customer!
2. Online:
- Follow online gateway protocols for securing your website or POS System. Call the software or gateway company and have them walk you through the most secure settings to avoid Fraudulent Transactions and Chargeback Disputes!
- Make sure you fully disclose and make visible your RETURN POLICY! Many customers do not check out the Return Policy and therefore don't know how to make a return. By clearly making visible the Return Policy not only on your Website but also printed on the receipts with an phone number will help mitigate potential Chargebacks!
- WOW YOUR CUSTOMERS WITH SUPERIOR SERVICE! It's the best way to keep customers coming back and it helps cut down on Chargeback Disputes!
Regardless of whether you process In-Person or Online, knowing there is a Chargeback Dispute is the most important way to win that dispute. Find out whether your merchant processor sends a letter or an email. Make sure you get those letters or open those emails! There is a time limit for you to respond to those Chargeback Dispute, usually 14 days. Many merchants lose these disputes because they just don't respond, mostly because they open the letter after the allotted time!
How does Merchant Processing Solutions help their merchants with Chargeback Disputes?- We help our merchants choose the best system to meet their needs for credit card acceptance. Then we make sure they are set up with the proper security verification modes to mitigate fraud and disputes.
- We work with merchants to understand their Warrantee, Guarantee and Return Policies offering advise to make sure customers clearly understand their options, prior to purchasing.
- If one of our customers gets a Chargeback Dispute, we get a digital notification at the same time as the merchant. We immediately call or email the merchant on what documents are required to fight this dispute. We then review the documents to make sure that is all that is required and submit the paperwork to the Chargebacks Dept.
- We are getting these resolved in less than 3 days in most cases and win about 87% of all true disputes, not including those involving Fraud.
If you want someone who works for you like Merchant Processing Solutions does, call us today to see how you can not only save money on your processing but also KEEP YOUR HARD EARNED MONEY FROM CHARGEBACKS!
CALL MERCHANT PROCESSING SOLUTIONS INC
- Make sure that the person using the card is the owner of the card! Never worry that they will be upset for ID Verification as you can explain that your credit card processor makes it important to protect our clients/customers from FRAUDULENT TRANSACTIONS!
- Make sure you fill-in ALL the Fields requested on the terminal or POS System. By skipping any field and forcing the transaction, you will be unable to Dispute the Chargeback!
- If the card is DECLINED - do not keep trying to reaccept - its DECLINED! Each time you rerun that card you could be charged a transaction or Authorization Fee!
- ALWAYS use the EMV CHIP SLOT IN YOUR TERMINAL! The EMV CHIP are not embedded in every credit card issued. These chips generated a new credit card transaction number for every single transaction. They make counterfeiting a credit card almost impossible which protects our merchants against Fraud and Chargebacks! NEVER swipe a card as by swiping you will not be able to FIGHT A CHARGEBACK DISPUTE!
- Make sure your merchant processor puts your Return Policy at the bottom of the Merchant's Printed Receipt!
- EDUCATE YOUR EMPLOYEES to spot potential Fraud and make sure they ask for ID from anyone that purchases something you want to get paid for!!!! Remember, by not following these guidelines, you may not get paid for the merchandise "purchased" fraudulently by a customer!
2. Online:
- Follow online gateway protocols for securing your website or POS System. Call the software or gateway company and have them walk you through the most secure settings to avoid Fraudulent Transactions and Chargeback Disputes!
- Make sure you fully disclose and make visible your RETURN POLICY! Many customers do not check out the Return Policy and therefore don't know how to make a return. By clearly making visible the Return Policy not only on your Website but also printed on the receipts with an phone number will help mitigate potential Chargebacks!
- WOW YOUR CUSTOMERS WITH SUPERIOR SERVICE! It's the best way to keep customers coming back and it helps cut down on Chargeback Disputes!
- We help our merchants choose the best system to meet their needs for credit card acceptance. Then we make sure they are set up with the proper security verification modes to mitigate fraud and disputes.
- We work with merchants to understand their Warrantee, Guarantee and Return Policies offering advise to make sure customers clearly understand their options, prior to purchasing.
- If one of our customers gets a Chargeback Dispute, we get a digital notification at the same time as the merchant. We immediately call or email the merchant on what documents are required to fight this dispute. We then review the documents to make sure that is all that is required and submit the paperwork to the Chargebacks Dept.
- We are getting these resolved in less than 3 days in most cases and win about 87% of all true disputes, not including those involving Fraud.
