Customer Service is #1 on your customer's list of importance!

“De-risking Risk” - D.E. Nash Running a small business is a risky business. The probability of a small business lasting for more than five years is about 15% according to Doug Hall, author of “Jump Start Your Business Brain”. But there are tactics and strategies that, when diligently implemented, will substantially increase your odds of success. Perhaps the best way to increase the odds of success is by providing your customers with a unique customer experience that will dramatically differentiate your company from the competition. This alone, according to Hall, will increase your probability of success to 53%. Bernd H. Schmitt author of “Managing the Customer Experience” says, “In a recent survey, customer experience was identified as the single most important differentiator between the best and the worst in an industry.” The customer experience movement was led by major corporations such as Disney, Bass Pro Shops, Southwest Airlines, Zappos.com, Amazon.com, Nordstrom and many other creative businesses. But in reality, it’s the small business community that can more quickly exceed the needs of consumers.  As a small business owner, you know that you cannot outspend the competition, but you can certainly outthink them…and, that’s all it takes to create a memorable experience that turns your customers into your sales force.  How do you get started? Bring together a handful of your best customers, a couple of suppliers, a few business owners from other industries and, of course, your employees. Provide them with pizza and beer and you now have the makings of a fun-filled brainstorming session. Then ask them to help you answer one simple question, “What can we do to add value to our customer relationships by providing them with an unforgettable experience every time we have contact?” The answers to this question will bring measurable results as discovered in these recent surveys: ·    80% of Americans agree that smaller companies place a greater emphasis on customer service than large businesses.   (Source: American Express Survey) ·    3 in 5 Americans would try a new brand or company for a better service experience. (Source: White House Office of Consumer Affairs) ·    Almost 9 out of 10 U.S. consumers say they would pay more to ensure a superior customer experience (Source: Customer Experience Impact Report by Harris Interactive/RightNow) ·    7 in 10 Americans said they were willing to spend more with companies they believe provide excellent customer service. (Source: American Express Survey)

    Courtesy of our business partner; The Weston Florida Chamber of Commerce and well worth sharing! 

   If you are looking to partner with a merchant processing company that truly cares about your business. Call Merchant Processing Solutions @ 954-938-2420! 

Payment Acceptance Trends for 2020

Most companies today have Mobile App to make it easier for their
customers to purchase and payment for their products and services! 

1. Payments will become invisible for a seamless customer experience.

The customer experience has been either; going to a store, or shopping online where you entered your information on a checkout page or physically handed a credit card over to a clerk for payment. Now, with invisible and embedded payments, those experiences are starting to blend. Customers will not have to input information to pay as it can be loaded into eWallets or added to Mobile Apps for immediate payment link Uber or Starbucks. Online stores like Amazon make the checkout process almost invisible when all you have to do is a single "click" and your order is complete and paid! 

Solution: Call Merchant Processing Solutions Inc. to see set up your company with its own mobile application and your customers can add their credit card and make purchases with ease, creating a more pleasurable shopping experience and more sales!   954-938-2420

Most businesses have an eCommerce Website either for
payments alone or a full shopping experience!  

2. Access to Payments will become the standard.

Companies are making payments easier for their customer by embedding payment buttons to Invoices, emails, Websites, and Text to Pay. Waiting for payment is not financially smart for businesses. The main reason is that the customer has to create a check and mail it or they have to go somewhere and pay. Making it easier for your customers to pay will increase a businesses revenue stream!

Solution: Call Merchant Processing Solutions Inc. to see how you can add a gateway to your website or embed other payment options to your existing communication to capture more customers. 954-938-2420

Gen Z will make up 40% of all Global Consumers starting in 2020!

3. The digital generation will begin its prime spending years.

Last year, Millennials and Gen Z represented approximately $350 billion U.S. alone in purchasing power! In 2020, Gen Z will account for 40% of global consumers. This drastic shift has implications for ALL BUSINESSES. To stay in the hunt for these demanding consumers, most of whom have grown up with the Internet, businesses will need to innovate their use of payments and become fully digital.

Solution: Call Merchant Processing Solutions Inc. to see how you can make it easier for the digital generation to purchase from your business. Creating multiple payment points will help attract more of the digital customers to increase revenue. 954-938-2420

Growing Businesses can no longer chase after delinquent customers!
They use digital invoicing to get paid quicker and grow their business!

4. Invoicing for small- and medium-sized businesses will transition to digital.

It’s not only payments that are evolving but the activities associated with getting paid are also rapidly changing. Digitization of invoicing and account receivables are a major payments trend for 2020. Businesses are simplifying how they bill their customers and getting paid quicker which ultimately reducing costs.

Digital invoicing has been around for awhile but the B2B industry has ignored it preferring to continue to wait for the "paper checks in the mail"! In today's economy, paper billing systems are slower, costly and lead to more mistakes or outright lack of payment by the customer! Things are changing, and many companies will embrace that change and switch to digital invoicing in 2020.

Solution: Call Merchant Processing Solutions Inc. to get set up for digital invoicing and payments. See how you can make it easier for your customers to pay your business. Creating multiple payment options like: Recurring Billing, Website Payment, Invoicing and Click to Pay will help improve your accounts receivables and grow your bottom line! 954-938-2420

Merchant Processing Solutions Inc.

Building Relationships Not Just Transactions! 

954-938-2420